Privacy Policy

1. Information We Collect

Depending on how you interact with San Felice Building Group, we may collect information including:

• Name
• Email address
• Telephone or mobile phone number
• Mailing or project address
• Information you provide when requesting a consultation, estimate, or other service
• Information you provide through website forms or scheduling forms
• Communications and correspondence you send to us
• Information necessary to respond to your questions or provide requested services

We only request information that is reasonably necessary for the purpose for which it is collected.

2. How We Use Your Information

We may use the information you provide to:

• Respond to inquiries and requests for information
• Schedule and manage consultations, appointments, and other communications
• Provide information about our construction, remodeling, design/build, and related services
• Communicate with you about an active or prospective project
• Provide customer service and respond to support requests
• Send service-related or appointment-related text messages when you have provided the applicable consent
• Send promotional or marketing text messages only when you have separately and affirmatively opted in to receive marketing communications
• Maintain records of communications and consent preferences
• Protect the security and integrity of our website, systems, and services
• Comply with applicable legal and regulatory requirements

We do not use SMS consent as a condition of purchasing goods or services.

3. SMS and Text Message Communications

If you provide your mobile phone number and separately opt in to receive text messages from San Felice Building Group, we may send text messages consistent with the type of consent you provided.

Non-Marketing Messages

Non-marketing text messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling or rescheduling information
• Project-related communications
• Customer service communications
• Other informational messages related to a request or service

Marketing Messages

If you separately opt in to receive marketing text messages, those messages may include:

• Special offers
• Promotions
• Discounts
• Service updates
• Other marketing communications from San Felice Building Group

Marketing consent and non-marketing consent are separate. You may choose to provide either, both, or neither type of consent.

SMS consent is not required to submit a website form or to purchase goods or services.

4. Message Frequency and Carrier Charges

Message frequency varies depending on your interactions with San Felice Building Group, including appointment activity, scheduling, project communications, customer service needs, and any marketing communications for which you have separately opted in.

Message and data rates may apply. Your mobile carrier may charge you for text messages or data according to the terms of your wireless plan. San Felice Building Group is not responsible for carrier charges.

5. How to Opt Out of SMS Messages

You may opt out of SMS communications at any time by replying STOP to a text message from San Felice Building Group.

After receiving an opt-out request, we will process the request and stop sending messages associated with that messaging program, subject to any limited message necessary to confirm the opt-out.

You may also contact us directly using the contact information provided below regarding your communication preferences.

If you subsequently wish to receive text messages again, you may provide new consent through an available San Felice Building Group opt-in method.

6. SMS Help

For assistance with our text messaging program, reply HELP to a message from San Felice Building Group or contact us directly:

7. Information Sharing

San Felice Building Group does not sell your personal information.

We may disclose information when reasonably necessary to operate our business, provide requested services, communicate with you, maintain our systems, comply with legal obligations, or protect our rights and the safety of our customers and others.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or otherwise provide SMS opt-in information or consent records to third parties for their own marketing purposes.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and service records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

SMS consent and opt-out records may be retained as necessary to document consent, honor communication preferences, and demonstrate compliance with applicable requirements.

10. Your Privacy Choices

You may contact us to request information about the personal information we maintain about you or to request correction or deletion of information where applicable.

You may also opt out of SMS communications at any time by replying STOP to an applicable text message.

Opting out of marketing communications does not necessarily prevent us from communicating with you regarding an active project, appointment, transaction, or other service-related matter when such communication is necessary.

11. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

Our SMS messaging program is intended for individuals who are legally able to provide the applicable consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. The updated Privacy Policy will be made available on this website.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging program, please contact: